Staying Steady When Emotions Run High


ID : 22704   

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As an employee, do you interact with customers, patients, members, or the public? If so, this dynamic, practical session is designed for you. In today's workplace, tension is inevitable, but escalation doesn't have to be. In this engaging experience, you'll learn how to recognize what escalates conflict, manage your own stress response, and apply a clear 5-step framework to confidently de-escalate difficult situations in real time. Through relatable stories, real-world scenarios, and actionable language tools, you'll gain the confidence, clarity and control needed to respond, not react, when emotions run high.
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Class Details

1 Session(s)
Tue

Location
NIACC Pappajohn Business Center

Instructor
Paulette Milewski 

 

Notice

Please read:  This class is being offered FREE of charge in celebration of Community College month. Spots are limited so be sure to register today! Registration deadline is 4/16/26 2pm.

Tuition: 

$0.00

Registration Closes On
Thursday, April 16, 2026 @ 2:00 PM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
4/21/2026 Tue 01:00 PM - 03:00 PM Mason City, NIACC Pappajohn Business Center  Map, Room: PC117 Paulette Milewski 

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