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Collaborative Customer Service

ID : 2569   
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ClassGraphic Join Bob Justis (Voice of the UNI Panthers and three-time graduate of the Disney Institute) and Gary Kroeger (former Saturday Night Live writer and actor) as they combine their knowledge and talents to bring you this hands-on seminar that will help strengthen customer service skills while also enhancing teamwork and presentation confidence. 

In the first hour, Bob shares his experience and demonstrates how the Disney Company sets the standard of customer service by which all others are compared. Participants learn the importance of encouraging employees to keep outstanding and memorable customer service at the top of their "must do" list every single day.

In the second hour, Gary will use improvisation techniques to help learners develop presentation skills as well as develop trust, leadership and communication within a group.

Class Details

1 Sessions

NIACC Activity Center

Outlier Creative Solutions 



Registration Closes On
Thursday, October 25, 2018 @ 12:00 AM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
10/25/2018 Thu 9:00 AM - 11:00 AM Mason City, NIACC Activity Center  Map, Room: AC101 Outlier Creative Solutions