Most leaders have figured out that people problems are the biggest problems. Leaders have an obligation to confront unwanted behavior that crushes productivity, destroys morale, and pushes your best people out the door. Jammed with proven ideas, words, and methods, this class delivers actionable tactics to reduce stress and conflict between leaders and employees. Discover how to effectively deal with conflict. Confront people with courage. Your trainer will blend real-world solutions with insight, clarity, and wit. Learn specific words and phrases you should and shouldn't use. Even learn how to confront bosses when they demonstrate unwanted behavior.
We will cover approaching an employee about the problem behavior - in a way that minimizes accusations, hostility, and defensiveness; repairing damaged relationships at work and home; meeting conflict and disagreement head-on and reaching a mutual understanding; discovering how to keep your own cool and preventing others from losing theirs; and coaching employees so there's no chance of misunderstanding.