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How to Handle Difficult People without Becoming One

ID : 4917   
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It is estimated that 20 -21% of our population can be classified as difficult people.  No matter where you go, there will be at least one to handle.  Difficult people look for your buttons; then they punch them! Identify the “difficult people” and learn how to stop being manipulated by them, without becoming one of them!

  • The four reasons why people become difficult
  • The ten different types of difficult people
  • The five action steps to respond rather than react
  • The five stages in controlling your emotions and responding appropriately
  • How to differentiate yourself from everyone else
  • The fifty strategies to deal with the truly ruthless

Class Details

1 Sessions

NIACC Muse Norris Conference Center

Kit Welchlin 



Please read:  Business Partnership class. Public enrollment VERY limited.



Registration Closes On
Thursday, January 9, 2020 @ 12:00 AM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
1/9/2020 Thu 1:00 PM - 4:00 PM Mason City, NIACC Muse Norris Conference Center  Map, Room: NC180A Kit Welchlin