We all have trouble interacting with people who have different working styles, opinions, and attitudes than our own. When conflict is not managed well, drama follows, and negative consequences emerge. Fortunately, conflict can be productive if we are effective in how we perceive, understand, and speak to each other. This session will show you how to cool emotions to arrive at solutions that preserve relationships and maximize performance.
Take away how to . . .
- Identify underlying issues and perceive accurately during hidden conflict.
- Cool emotion, resolve issues, and assess outcomes during open conflict.
- Use communication effectively to navigate the whole conflict process.
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